Return document

(download the return document as pdf file)

Copy the following form to your email program or print it out, after filling out send it to us:

Dear customer,

We ask you to please fill in this document completely to serve you quickly and to your satisfaction.
Please add to your return shipment a copy of your buying invoice or let us have the following details (if available):
Invoice no.
Date:
Your email address
your fax number
Your tel.no we need to call you:

Reason for your claim:
__ wrong article received
__ article is not ok
__ article is incomplete
__ usage of right to return the goods

Reason for rejection (brief description)

Your bank details for refund
Account holder:
account no.:
Name of bank:
sort code:

Alternatively you may fax or email all the above details to:
Fax +49 (0)2330 805150 or
Email: return@raid-rdi.com

We will contact you soonest possible to handle the return smooth and cost-efficient.
According to Distance Selling Act all returns with a buying price up to 40,00 Euro have to be sent carriage prepaid. Shipments above 40,00 Eur will be called back via by r.d.i.’s shipping agent

Your r.d.i. Serviceteam
r.d.i. Deutschland GmbH Gahlenfeldstr. 36 D 58313 Herdecke Germany